FAQ

What is Viventor?

Viventor gives investors a possibility to directly invest in loans issued by Lenders all over Europe and abroad. By excluding unnecessary intermediaries, Viventor connects Investors with Borrowers in a single marketplace with less cost and more flexibility at user disposal.

Why to invest with Viventor?

We believe everyone should be given a freedom of choice to invest their money in the financial products of today. By investing via Viventor, Investors instantly gain access to:

  • High return on Investment: that ranges from 6-14%p.a.
  • Frequent cashflows: are scheduled monthly and even more often in some cases.
  • Wide variety of investments: to choose from in order to shape your own investment portfolio.
  • Security mechanisms: from Buyback Guarantee and “Skin in the game” to Collateral of the Investment and Insurance.
  • Technology: that gives you access to an advanced Investor Dashboard.
  • High standards: of Due Diligence and Loan Originator selection.
How does Viventor work?

Loan Originators list loans they have issued to borrowers on the Primary market. Investors are then free to choose which loans they want to finance and by how much. Different Loan Types with various maturities and returns allow Investors to create their portfolio of investments according to their strategy. Repayments are scheduled according to the Payment Schedule available in each Loan’s Details. You can either invest manually, by browsing through Primary Market and Secondary Market, or you can set up an Autoinvest portfolio, that will invest according to your chosen criteria.

What are the fees?

Currently, the services of Viventor are free of charge. Please consult our Fees section for future updates. 

What are the returns?

Currently, there are four types of loans issued in five countries and each provide different returns and terms:

Loan TypeAnnual ReturnLoan Term
Mortgage-Backed6 - 10% p.a1 to 60 months
Consumer Loans10 - 12% p.a.7 days to 48 months
Invoice Financing6 - 14 % p.a.1 to 4 months
Business Loans7 - 12% p.a.6 to 60 months
Line of Credit12% p.aFlexible, 48 months
Is investment repayment guaranteed?

It is our priority to provide secure investments. Please be aware that your capital is at risk. When investing, make an informed and considered decision. Nevertheless, Viventor has taken the following measures to mitigate Investors’ risk exposure:

  • Loan Originator Risk Management: Prior to onboarding a new Loan Originator, Viventor carries out a thorough Due Diligence of the company, paying increased attention to the financial situation and financial projections. The Due Diligence is afterwards performed on a continuous basis.
  • Buyback Guarantee: Buyback Guarantee reduces Investors’ exposure to borrowers’ default risk. In case a borrower would delay a repayment (Currently: 30, 60 and 90 days), the respective Loan Originator will offer the Investors to buy back their shares at the purchasing price, including accrued interest and the late fee. Please be aware that not all loans in the marketplace come with a buyback guarantee. On the platform, loans with a buyback guarantee are tagged with a shield .
  • Payment Guarantee: Payment Guarantee reduces Investors’ exposure to borrowers’ late payments and default risk. In case of Payment Guarantee, the Loan Originator guarantees monthly payments on behalf of the borrower
  • Skin in the Game (5%): Loan originators placing loans on Viventor marketplace are required to keep at least a 5% stake in each loan, thus being in the same position as other Investors. Should a borrower underperform, and the payments be delayed, a loan recovery process shall be enforced.
  • Collateral:

In the case of Mortgage-backed loans and Business loans, borrowers must provide a collateral, which is normally a real state property. The collateral will be used to recover the loan in case of default. Mortgage-backed loans value are not higher than the 70% of the appraisal (LTV ratio).

In the case of invoice financing loans only 30% to 80% of principal is financed (Advance rate). Additionally, loan originator has insurance against loan default.

How is Viventor regulated?

Viventor is regulated by the legislative acts of The Republic of Latvia.

A bespoke regulation on peer-to-peer lending is currently also in making.

What if Viventor goes out of business?

Viventor has secured sufficient amount of funding and other resources, ensuring its runway until and beyond the projected moment of turning profitable.

Should the unlikely event of Viventor going out of business take place, the appointed insolvency administrator shall take over settlement of all outstanding investments.

Moreover, Viventor has entered in agreement with a Certified Auditor Office “Sandra Dzerele & Partneris”,for the purpose of storing and providing backup of all data if required.

In case of Viventor halting its operations, the Auditor shall pass over all data to the appointed administrator and collaborate with the administrator in order to settle all outstanding investments and agreements.

Who is eligible to invest?

Viventor is open to both: individuals and companies. To qualify as an investor, it is required to:

  • Possess a bank account in one of the countries of the European Economic Area (European Union, Norway, Iceland and Liechtenstein);
  • Be at least 18 years old;
  • Provide a copy of your identification documents to Viventor.

If you represent an entity of specific formation that is interested in investing via Viventor, or do not hold a European bank account, please contact us by writing to info@viventor.com

How do I become an investor?

You must fill in the sign-up form on Viventor website and provide your identification documents.

Viventor will verify and compare your documents with the information provided in the sign-up form. If the information provided is accurate your investor profile will be activated. Afterwards you can add funds to your account and start investing.

Please note that if your identification documents are incomplete, you will not have the access to the platform.

What documents am I required to submit?

It is mandatory to provide a clear, readable and valid copy of your identification documents.

A) Individual Investors

  1. Passport or ID (both sides).
  2. Utility Services Bill assigned to the address indicated upon registration.

The Utility Services Bill can be assigned to a different person, such as another family member or landlord.

Utility Services Bill is not required if your fiscal address is shown in your Passport or ID card.

B) Company Investors

  1. Passport or ID (both sides) – Investment Account Administrator’s identification document.
  2. Company Registration Document (Company name, VAT number and permanent address)

Identification documents are required for complying with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.

How can i deposit funds?

You can find the deposit details in your account under “Deposit/Withdraw”. The minimum first deposit is € 50 and must be transferred from investor’s personal Bank Account operating within the European Economic Area.

For the following deposits, external transfer services like TransferWise, PaySera, Skrill, Currency Cloud, Currencyfair, and others may be used.

If you have other currency than Euro, you can transfer it and Viventor will exchange it at the current market exchange rate.

Your deposit will be processed as soon as it is received. Please note that it may take up to 2 work days.

In case funds shall be returned to the sender, there may be a loss of funds due to bank commission for returning the deposit.

Can Invest in other currencies?

Currently you can only invest in Euros.

What happens with the funds deposited?

The funds allocated in your Viventor Investor’s Account are held in a separate bank account, remotely from the assets of Viventor.

Available or not invested funds do not generate interest, while the funds invested are transferred to the respective Loan Originator and generate interest according to the Assignment Agreement.

How do I invest?

To invest, you must have available funds on your Viventor Account. To transfer funds to your account, please visit this section. Afterwards, you can choose to invest either manually, or by using AutoInvest function:

A) Manual Investment: Investors must browse, filter and purchase notes* manually according to their investment criteria. Manual investment is available in both: Primary and Secondary Market. By investing manually, you can compare loan details such as term, interest rate, loan purpose, borrower information, etc.

Rather than funding an entire loan, Investors can purchase parts of a loan called “notes”, which correspond to fractions of a loan.

B) Automated Investment: Automated investments are performed by Autoinvest tool. To start using Autoinvest, simply create your Autoinvest portfolio, set the criteria that aligns with your investing preferences (term and type of the loan, country of issuance, loan originator, etc.) and the system will automatically invest in loans that match your criteria.

Please note that the AutoInvest is available only for the Primary Market.

How to choose loans to invest in?

Below you can find a table summarizing main details of each Loan Type. Choose your investments according to your strategy and risk preferences.

Loan TypeLoan OriginatorsTermAnnual ReturnCollateralBuyback Guarantee
Mortgage-BackedSeymoure (ES)1 to 60 months6 - 9%Real EstateNo
Lenno (BG)1 to 60 months8 - 10%Real EstateYes
Business LoanAforti (PL)1 to 24 months7 - 12% Promissory NoteYes
Lenno (BG)1 to 60 months8 - 10%Real EstateYes
Consumer LoansTwinero (ES)7 days to 1 month10 - 12%NoYes
Credissimo (BG)3 to 24 months10 - 11%NoYes
GetBucks (KY)Up to 48 months10 - 12%Chattel, cars, tractors, etc.Yes
Invoice FinancingAtlantis Financiers (NL)1 to 4 months6 - 14%Invoice InsuranceYes
Line of CreditPrestoprestamos (ES)Up to 48 months12%NoPayment Guarantee
What is the minimum and maximum investment in a single loan?

There is no restriction of Minimum or Maximum investment. Investors can invest any amount they wish in any loan that is available. Nevertheless, it is recommended to invest at least € 10 to receive significant returns.

What is the Primary Market?

Primary Market is a place where Loan Originators list their loans making them available for investors to invest in. On the Primary Market it is possible to invest either manually, or by creating an AutoInvest portfolio.

How does the Secondary Market work?

Secondary Market is a place where Investors can trade their investments with other Investors registered in the platform. Loans placed here are priced at a discount, par or premium.

  1. Discount: Loans offered at a Discount are sold for a price less than the remaining principal amount. For example, a price of a loan with an outstanding principal amount of € 100 sold at a 5% discount, would result in a buying price of € 95.
  2. Par: Loans offered at Par are sold at the price equal to the remaining principal amount.
  3. Premium: Loans offered at a Premium are sold more expansive than the remaining principal amount. For example, a price of a loan with an outstanding principal amount of € 100 sold at a 5% premium, would result in a buying price of € 105.

Important: Accrued Interest on traded Loans is calculated as from the day of purchase on the Secondary Market.

How is the interest calculated?

All interest rates are expressed as annual figures. The interest and late fee are calculated according to the following formula:

 Loan TypeFormula
Single PaymentConsumer and Invoice Financing LoansInvested Amount x Interest Rate (%) x Period of holding a loan (Days) / 365
Multiple PaymentConsumer, Line of Credit, Business and Mortgage-Backed LoansInvested Amount x Interest Rate (%) x Period of holding a loan (Days) / 360
How often will i get payments?

Repayments are usually scheduled on monthly basis and in some cases even more often than that.

Please check each loan’s Payment Schedule to determine exact scheduled dates of repayment. However, note that the Borrowers may either repay early, or be late on any of their payments.

As soon as the borrower has made a repayment, the cash received by Viventor is disbursed to accounts of all Investors holding investments in the particular loan. The available cash can be reinvested or withdrawn. Every transaction is saved and can be seen in the Account Statement.

How can i follow up my investments?

You can find all-time and outstanding investments information on “Detailed Portfolio Overview”, “My Investments” and “Account Statement”.

  • Detailed Portfolio Overview: Summary of investment status per loan type, maturity, country, interest and loan originator.
  • My Investments: Filter specific loans that you have invested in: per interest rate, term, loan originator, etc. Data can be exported as an Excel document.
  • Account Statement: Summary of investment transactions which have occurred over a given period on investor’s account: principal repayments, Interest payments, late payment fees, deposits, withdrawals, loans purchased, secondary market transactions, etc. Data can be exported in an Excel document.
How long is the invested funds "locked up"?

Your funds will be unavailable depending on the loan term and loan amortization method (From 7 days to 60 months). If you want to exit your investment prior to maturity date, you can sell your investments on the Secondary Market at par, premium or discount.

Can I cancel investments?

No, once you have confirmed an investment, you cannot cancel it. If you wish to exit an investment prior it has reached the maturity, you can try selling it on the Secondary Market.

What if a loan is repaid prior time of maturity?

Borrowers can pay off the full amount of the debt, or make a partial repayment at any time.

There are no penalties or fees for such activities.

In case of partial repayment, a borrower can choose to either shorten the term, or reduce the size of monthly repayments.

Under this scenario, the projected return for Investors is diminished. However, the money is repaid earlier, thus giving the opportunity to make new investments.

How can I change my bank account number?

There are two options to add a new bank account number:

     A. Deposit any amount (e.g € 0.01 cent) from personal bank account to your investor account

     B. Provide a proof of account ownership. The proof must be issued by the respective bank entity and should be signed or stamped.

How is XIRR calculated?

Extended Internal Rate of Return (XIRR) is a method to calculate returns on investments where there are several transactions happening at different points in time. To calculate it we apply the excel formula =XIRR (value, date, [guess]).

  • Cash flows marked as negative values (e.g investment in a loan) and all inflows marked as positive (e.g principal and interest repayments);
  • Date on which the transaction took place;
  • Current value of your portfolio.
How are my earnings taxed?

It is Investors obligation to declare their investment income in their respective country of fiscal residence. We recommend Investors consult tax specialists for further clarifications.

Investors can download their Account Statement for tax purposes from their investor account at any time.

In case of additional questions, please contact us at support@viventor.com

What is AutoInvest?

AutoInvest is an advanced feature that allows Investors to create an investment portfolio based on custom sets of criteria (loan term, type, interest, investment amount, loan originator and country).

After setting up and launching a portfolio with AutoInvest, the system will automatically filter and invest in loans meeting the requirements continuously.

AutoInvest allows Investors to save time and ensures diversification.

How does AutoInvest work?

Once you have activated your AutoInvest portfolio; AutoInvest will automatically filter among the loans listed on the Primary Market* and invest the corresponding sum of money on those that meet your investment criteria.

Every time new loans are added to Primary Market, the system will automatically perform search from anew, and invest in the new listings that qualify.

If you change your investment criteria on your current AutoInvest portfolio, AutoInvest will start filtering again those loans that meet your new investment criteria.

In case there are not enough loans on the platform meeting the specified criteria, the funds will remain allocated on the Investor’s Account.

Additionally, AutoInvest is programmed to reinvest funds. In order to ensure reinvesting of your earnings, set your AutoInvest Portfolio Size larger than your total amount of funds on the account. For example, if your account’s total value shows € 3000, you can freely set € 10 000 (or any other number) as the upper limit of AutoInvest.

AutoInvest will be active and reinvest your earnings until this limit is reached.

* AutoInvest only runs on Primary Market

How to create an AutoInvest portfolio?

You can create an automated investment portfolio on “AutoInvest” section.  Click on “Create a new auto invest portfolio”, name the portfolio and define:

  1. Portfolio size: Set the budgetary ceiling of your portfolio considering the funds you will be investing. If you want to reinvest the funds using AutoInvest, the ceiling must be higher than your account’s total value. You can always edit the Portfolio size. For instance: if your account’s total value is € 3000, you can freely set € 10 000 or any other number major than € 3000.
  2. Maximum investment in one loan: Corresponding amount of principal you want to purchase on each loan that meets your investment criteria. The minimum is € 10. To determine the maximum amount, consider your account’s total value and diversification.
  3. Interest rate: It is the expected annual return. Currently, the annual return of loans available on platform is between 6% – 14%.
  4. Include loans already invested in: You can allow AutoInvest to invest again in loans which you have already invested in either using AutoInvest or manually. Note that this option has a direct effect on your diversification.
  5. Term: Amount of time investor wants to invest in a loan. Currently, the maturity of loans available on paltform ranges from 7 days to 60 months.
  6. LTV: This indicator is only applicable on Mortgage-backed and Business loans. Loan-to-value (LTV) is a lending risk assessment ratio. It is calculated as the amount of the loan divided by the appraised value of the real property expressed as a percentage. For instance: If someone borrows € 80 000 to expand a business and the asset that guarantees the loan is valued on € 250 000. The LTV ratio will be: LTV = (80 000/250 000) * 100 = 32%. 

          Higher LTV corresponds to a higher risk for the lender. The highest LTV in Viventor Marketplace is 70%.

  1. Loan type, countries and loan originator:
Loan TypeLoan Originators
Mortgage-BackedSeymoure (ES)
Lenno (BG)
Consumer LoansTwinero (ES)
Credissimo (BG)
GetBucks (KY)
Invoice FinancingAtlantis Financiers (NL)
Business LoansLenno (BG)
Aforti (PL)
Line of CreditPresto (ES)
  1. Buyback: Choose if to invest in loans with or without buyback guarantee.

 

Can I stop AutoInvest?

You can edit, deactivate and delete portfolios at any time by clicking on respective buttons of your AutoInvest settings. The action will have an immediate result.

  • Deactivated portfolios can be activated back at any time.
  • Deleted portfolios cannot be restored back. However, all the investments made while using automated portfolio will remain within your investments.

If you wish to exit your investments prior to maturity, we recommend using the Secondary Market.

Can i use AutoInvest and invest manually?

Yes, even if you are using AutoInvest, you can still invest your funds manually.

Are there any extra costs to use AutoInvest?

No. AutoInvest is a feature that we have developed to help our Investors operate more efficiently.

Why is AutoInvest not working?

Two most common reasons for malfunction of Autoinvest are:

  1. Not enough available loans on the primary market matching your investment criteria.
  2. Portfolio custom sets are not configured accurately (Check whether your portfolio settings are not contradicting each other: Term, Type, Originator, Country, LTV, Min investment in a loan, Portfolio Size, etc)

If your Autoinvest is still not working correctly, please contact our Customer Support or support@viventor.com.

How borrowers are chosen and what do they need the money for?

Each Loan Originator evaluates individual borrowers according to their credit scoring models (person’s credit payment patterns, amount of credit cards held, borrower occupation and borrower time at his/her current job, etc.)

Viventor only partners with companies that have developed consistent credit scoring models for borrower evaluation. Additionally, Investors can find information about borrowers of each loan placed in the platform.  

The purpose of the loan varies from case to case. It may be for car financing, home improvements, medical expenses, moving and relocation, business expansion, etc.

What is a Loan Originator?

Loan Originators are non-bank financial companies offering credit services. Further information about each Loan Orignator on Viventor Marketplace can be found on our Loan Originator Section.

What if a Loan Originator goes out of business?

Prior to on boarding a new Loan Originator, Viventor carries out a thorough Due Diligence of the company, paying increased attention to the financial situation and financial projection. The Due Diligence is afterwards performed on a continuous basis.

Moreover, certain clauses and protective mechanisms have been incorporated in the Partnership Agreement between Viventor and the Loan Originator, limiting the damage in case of Loan Originator facing difficulties.

Should the unlikely scenario of a Loan Originator going out of business play out, the Investors have direct Claims against particular borrowers. Therefore, Viventor will step in and collaborate with the respective Loan Originator’s assigned liquidation administrator, ensuring sound and fair settlement of all outstanding investments.